Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how Baalavastu handles cancellation, rescheduling and refund requests for courses, Vastu consultations and other paid services offered through baalavastu.com.

By completing a payment, you acknowledge and agree to the applicable refund and cancellation terms described here and any specific terms communicated for the particular course or service.

2. Course Refunds

For Vastu Shastra courses, customers should carefully review the course details, duration, learning mode, fees and other information before making payment.

• Once a course has been activated, started or course materials/access have been provided, the payment may become non-refundable, subject to applicable law.
• If a cancellation request is made before course access is provided or before the applicable course start date, Baalavastu may review the request for eligibility.
• Where a course has a separate written refund policy or offer-specific condition, that specific condition will apply.
• Registration fees, administrative charges or amounts expressly identified as non-refundable will not normally be refunded.

3. Vastu Consultation Refunds

Consultation bookings may involve preparation, scheduling and allocation of professional time. Therefore, refund eligibility may vary according to how close the cancellation is to the scheduled consultation and whether work has already commenced.

• If the consultation has not started and sufficient notice is provided, a cancellation or rescheduling request may be considered.
• If preparation, analysis or other agreed work has already commenced, the amount attributable to work completed may be retained.
• Once a consultation or deliverable has been substantially completed or delivered, the payment may be non-refundable, subject to applicable law.

4. Cancellation Policy

Cancellation requests should be submitted through the official Baalavastu contact channel as early as possible.

A cancellation is not considered confirmed until Baalavastu acknowledges the request. Simply not attending an appointment, class or consultation does not automatically constitute a cancellation or qualify for a refund.

5. Rescheduling

Where practical, Baalavastu may allow a course session, consultation or appointment to be rescheduled instead of cancelled.

• Rescheduling is subject to availability.
• Customers should request rescheduling before the scheduled date or time.
• Repeated last-minute rescheduling or non-attendance may result in the booking being treated as completed or cancelled without refund.

6. Non-Refundable Situations

Unless otherwise agreed in writing or required by applicable law, refunds may not be available in situations including:

• The customer has already received substantial course access, digital materials or services.
• The customer has attended or substantially used the booked service.
• The customer does not attend a scheduled session without providing notice.
• The customer changes their mind after the service or course has commenced.
• The customer provides incorrect or incomplete information that prevents the service from being delivered as expected.
• The amount has been expressly identified as a non-refundable registration, administrative or booking fee.

7. Refund Processing

If a refund is approved, it will normally be processed through the original payment method where technically possible. Processing times can depend on the payment gateway, bank or financial institution.

Baalavastu is not responsible for delays caused by a payment provider or bank after the refund has been successfully initiated.

8. Payment Gateway and Transaction Issues

Payments may be processed using third-party payment gateways. If an amount is debited but the order, registration or booking is not successfully confirmed, please contact Baalavastu with the transaction details so the payment can be verified.

Customers should never share OTPs, UPI PINs, passwords or complete banking credentials with anyone requesting payment information on behalf of Baalavastu.

9. Exceptions and Special Circumstances

Baalavastu may consider reasonable exceptions in genuine circumstances on a case-by-case basis. Any exception is discretionary and does not create an obligation to provide the same exception in another case.

Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

10. How to Request a Refund